Cleaners Kentish Town is committed to providing professional cleaning services while protecting the health, safety and welfare of our employees, clients, visitors and members of the public who may be affected by our work. This policy sets out our approach to managing health and safety across all cleaning activities in homes, offices and commercial premises in our service area.
We recognise our responsibility to prevent injury, ill health and damage to property arising from our operations. We aim to create and maintain a safe working environment by identifying hazards, assessing risks and implementing effective control measures. Health and safety considerations are integral to the planning and delivery of all cleaning tasks.
Management is responsible for providing clear guidance, adequate resources and competent supervision to ensure this policy is implemented, maintained and reviewed regularly. All employees and contractors are required to co-operate with these arrangements and to take reasonable care of their own health and safety and that of others.
Cleaners Kentish Town will comply with all relevant health and safety legislation and recognised industry standards applicable to cleaning services. We are committed to monitoring our performance, investigating accidents and near misses, and learning from these events to improve our systems and procedures. This policy will be reviewed periodically, and where necessary, updated to reflect changes in legislation, working practices or the scale and nature of our activities.
Overall responsibility for health and safety rests with the company management, who ensure that suitable arrangements are in place for planning, organising, controlling and monitoring preventive and protective measures. Supervisors are responsible for day-to-day health and safety management, including ensuring that staff follow safe systems of work and use equipment correctly.
Each cleaner is responsible for working safely, following training and instructions, using protective equipment provided, reporting hazards, accidents and unsafe conditions, and co-operating with any investigation into incidents or complaints. Clients also have a role in supporting safe working by providing clear access, informing us of known hazards on their premises and co-operating with agreed safety arrangements.
We undertake risk assessments for our cleaning activities to identify potential hazards such as slips and trips, manual handling, use of chemicals, electrical equipment and work at height. Based on these assessments, we establish safe systems of work that are communicated to all staff. Where necessary, we will adapt our methods to suit the specific layout or conditions of a property to ensure risks are controlled as far as reasonably practicable.
Risk assessments and safe working procedures are reviewed at suitable intervals and whenever there is a significant change in equipment, products, premises or working methods. Employees are encouraged to provide feedback on the practicality and effectiveness of control measures.
All cleaners receive appropriate induction and ongoing training to ensure they understand their health and safety responsibilities and are competent to carry out their duties. Training covers, where relevant, the safe use of cleaning products and equipment, manual handling techniques, hazard awareness, use of personal protective equipment, emergency procedures and reporting processes.
Where staff are required to use specialised equipment or undertake higher risk tasks, additional task-specific training will be provided. Supervisors will monitor working practices on site and provide guidance and refresher instruction as required.
Cleaning products and chemicals will be handled in accordance with manufacturer instructions and any applicable safety data information. Only authorised products are to be used and they must remain in their original, clearly labelled containers. Decanting into unmarked containers is not permitted.
We ensure that staff are aware of potential hazards associated with cleaning agents, including irritant or corrosive effects, and the importance of avoiding mixing incompatible chemicals. Appropriate ventilation will be used where necessary and personal protective equipment such as gloves, masks or eye protection will be worn in line with the level of risk.
Cleaners Kentish Town provides suitable personal protective equipment where identified by risk assessment. This may include items such as gloves, non-slip footwear, aprons, masks or eye protection. Employees must use the equipment provided correctly, keep it in good condition and report any damage or defects without delay so that it can be repaired or replaced.
Protective equipment is considered a supplementary control measure and does not replace the need to prevent or reduce risks at source wherever possible.
All tools and equipment, including vacuum cleaners, carpet machines, mops, buckets, ladders and electrical items, must be maintained in a safe condition and used only for their intended purpose. Staff are instructed to visually check equipment before use and to remove from service any item that appears damaged, unsafe or defective, reporting this promptly to management.
Cables and hoses will be positioned to minimise trip hazards and removed from walkways as soon as work is completed. Work at height, such as using stepladders, will only be undertaken when necessary and strictly in line with safe working procedures.
All accidents, incidents and near misses involving staff, clients or members of the public must be reported to management as soon as reasonably practicable. Records of accidents will be maintained and reviewed to identify patterns, root causes and opportunities for improvement.
In the event of an emergency, such as fire, serious injury, chemical spill or gas leak, cleaners will follow site-specific procedures and leave the area to a place of safety. Emergency contact details and relevant site information will be obtained from clients where needed to support safe evacuation.
When working at client sites, our staff will take reasonable steps to ensure that cleaning activities do not put clients, visitors or members of the public at risk. This includes using clear and visible warning signs for wet floors, securing cleaning areas where appropriate, and removing tools and materials promptly after tasks are completed.
We respect client property and security procedures, and we will co-operate fully with any health and safety requirements or site rules provided they meet or exceed our own standards. Any concerns about unsafe conditions identified on client premises will be reported to the appropriate person without delay.
This Health and Safety Policy is communicated to all employees and made available to clients on request. It is reviewed regularly to ensure it remains appropriate to the size, nature and risks of our cleaning operations. Changes to the policy or related procedures will be clearly communicated to staff and, where relevant, to clients whose premises or services may be affected.
By working together and maintaining a positive health and safety culture, Cleaners Kentish Town aims to deliver high-quality cleaning services while safeguarding the wellbeing of everyone involved.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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