This Privacy Policy explains how Cleaners Kentish Town collects, uses, stores and protects your personal data. It applies to all Cleaners Kentish Town customers located in the Kentish Town area who use our cleaning services, make enquiries, or otherwise interact with us.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act, and to handling your information in a lawful, fair and transparent way.
Cleaners Kentish Town is a cleaning service provider operating in the Kentish Town area. In the context of data protection laws, we act as the data controller for the personal data we collect and process about our customers, prospective customers and website users.
This Privacy Policy applies to all personal data processed by Cleaners Kentish Town in connection with:
Provision of our cleaning services to customers in Kentish Town and surrounding areas, management of bookings and appointments, handling of enquiries and customer support, marketing communications where permitted by law, and operation of our website and related online services.
We may collect and process the following categories of personal data, depending on how you interact with us:
Identity data: name, title, and any other identifiers you choose to provide when communicating with us.
Contact data: billing address, service address, and other contact information you provide so we can respond to your enquiries and deliver our services.
Service data: details of the services you request or purchase from us, including property type, preferred dates and times, access instructions, special cleaning requirements, and any notes you provide.
Payment and billing data: information necessary to process invoices and payments, such as billing details and payment records. We do not retain full payment card details if card payments are taken via secure third party payment processors.
Communication data: records of your communications with us, including enquiries, complaints, feedback, and any correspondence related to our services.
Technical and usage data: information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on pages, collected through standard logging or cookies where used and where legally permitted.
We collect personal data in several ways:
Directly from you when you communicate with us by phone, through online forms, in writing, or in person, when you request a quote, make a booking, or provide feedback.
Automatically when you visit our website, through technical and usage data captured by standard web technologies where these are used in a way that complies with applicable laws.
From third parties where this is necessary and lawful, for example payment processors who confirm payment status, or advertising platforms that inform us how users interact with our advertisements.
We process your personal data only when we have a lawful basis under data protection law. Depending on the specific activity, this may include:
Performance of a contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to manage bookings, deliver cleaning services, and handle payments.
Legal obligations: to comply with legal and regulatory requirements, such as record keeping for tax and accounting purposes.
Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, preventing fraud, and ensuring the security of our systems and staff.
Consent: where required by law, we will seek your consent, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.
We use your personal data for the following purposes:
To provide and manage our cleaning services, including handling enquiries, providing quotes, confirming appointments, accessing your property as instructed, and responding to your requests.
To process payments and manage billing, including issuing invoices, managing payment queries, and maintaining accounting records.
To communicate with you about your bookings, schedule changes, service updates, and customer support matters.
To improve our services and customer experience, including analysing feedback and service usage to develop our offerings.
To send marketing communications about our services where permitted by law or where you have given consent, and to allow you to opt out at any time.
To ensure security and prevent fraud, including verifying identity where necessary and protecting our systems, premises and staff.
We do not sell your personal data. However, we may share your personal data with third parties when necessary for the purposes described in this Privacy Policy and when permitted by law.
We may share data with:
Service providers acting as data processors, who provide services such as payment processing, customer relationship management, IT support, website hosting and maintenance, data storage, or marketing services. These processors are contractually required to process personal data only on our instructions and to protect it appropriately.
Professional advisers, such as accountants, auditors or legal advisers, to the extent necessary for the services they provide to us.
Public authorities, regulators, law enforcement or courts, where we are required to do so by law, regulation or legal process, or to protect our rights or the rights of others.
In all cases, we limit the personal data shared to what is strictly necessary for the relevant purpose and take reasonable steps to ensure that your data is kept secure.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general:
Customer and service data is kept for the duration of your relationship with us and for a reasonable period afterwards, in case of queries, disputes or accounting requirements.
Billing and payment records are retained for the period required by tax and financial regulations.
Marketing data is kept until you opt out or withdraw consent, or until we determine it is no longer needed.
Technical and usage data may be retained for a shorter period, proportionate to its purpose and subject to our internal policies.
When data is no longer needed, we will delete it or anonymise it so that it can no longer identify you.
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is stored on servers in other countries, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using standard contractual clauses or other safeguards recognised under data protection law.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures may include access controls, encryption or pseudonymisation where appropriate, secure storage, and staff training on data protection responsibilities.
As a data subject, you have certain rights in relation to your personal data, subject to legal conditions and limitations. These rights include:
Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data.
Right to rectification: you can request correction of inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data.
Right to restriction of processing: you can ask us to restrict the processing of your data in specific situations.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used and machine readable format or transfer it to another controller where technically feasible.
Right to object: you have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes.
Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us using the contact details provided on our website or through your usual communication channel with us.
If you have concerns about how we handle your personal data, we encourage you to contact us so we can address your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will publish the updated version on our website and indicate the date of the latest revision. Your continued use of our services after any changes have been made will be taken as your acknowledgement of the updated Policy.
This Privacy Policy applies to all Cleaners Kentish Town customers and prospective customers located in the Kentish Town area and is intended to provide clear information about how we handle your personal data and your rights in relation to it.
Find the most affordable cleaners Kentish Town services and make your home more pleasant space. Call today and get the best offers!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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