These Terms and Conditions set out the basis on which Cleaners Kentish Town provides domestic and commercial cleaning services. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions.
These terms are intended to be fair and transparent. If you have any questions regarding them, you should contact us for clarification before making or confirming a booking.
In these Terms and Conditions, the following definitions apply:
Client means any individual or organisation that books or receives services from Cleaners Kentish Town.
Company means Cleaners Kentish Town, the provider of cleaning services.
Services means any cleaning or related services provided by the Company, whether one-off, regular, or ad hoc.
Cleaner means an employee, contractor, or representative engaged by the Company to perform the Services.
Premises means the property or location at which the Services are to be carried out.
The Company provides domestic and commercial cleaning services within Kentish Town and surrounding areas. Services may include, but are not limited to, regular housekeeping, deep cleaning, end of tenancy cleaning, office cleaning, and specialist cleaning tasks as agreed in advance.
The exact scope of work for each booking will be confirmed in writing or verbally at the time of booking. The Client is responsible for ensuring that the description of required work is accurate and complete.
3.1 Bookings may be made by phone, through our website contact form, or by other communication channels made available by the Company from time to time.
3.2 At the time of booking, the Client will be asked to provide details including the Premises address, type of property, required Services, preferred dates and times, approximate size and condition of the Premises, and any particular requirements or priorities.
3.3 The Company will provide an estimate or fixed quotation based on the information supplied. All quotes are given in good faith but may be revised if the information provided by the Client is inaccurate or incomplete, or if the scope of work changes.
3.4 A booking is only confirmed when the Company has received acceptance of the quote from the Client and, where applicable, any required deposit or pre-payment.
3.5 The Company reserves the right to refuse a booking if the Premises are considered unsafe, inaccessible, or unsuitable for the Services requested.
4.1 The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes arrangements for keys, entry codes, or someone being present to let the Cleaner in.
4.2 If keys are provided, the Client confirms that they have the authority to grant access and that any keys supplied are in good working order. Keys will be labelled in a way that does not directly identify the Premises address.
4.3 If the Cleaner is unable to gain access at the scheduled time, waiting time, call-out charges, or the full service fee may be charged, as set out in the cancellation section below.
5.1 The Client must ensure that:
The Premises are safe for work to be carried out, with no hazards that could endanger the Cleaner.
All necessary utilities, such as electricity, water, lighting, and heating, are available during the visit.
Any valuable, fragile, or delicate items are safely stored or clearly pointed out to the Cleaner.
Pets are secured or controlled so that they do not pose a risk to the Cleaner or interfere with the Services.
5.2 The Client must inform the Company in advance of any risks at the Premises, such as faulty electrics, loose floorboards, or other safety concerns.
6.1 Unless otherwise agreed, the Company will provide its own cleaning products and equipment that are suitable for general cleaning tasks.
6.2 If the Client prefers that specific products be used, this must be agreed in advance and the Client may be required to supply those products. The Company accepts no liability for any damage or unsatisfactory results arising from products specified or supplied by the Client.
6.3 The Cleaner will operate equipment in a careful and responsible manner, but the Company is not liable for normal wear and tear on the Client's own equipment if used at the Client's request.
7.1 Prices are based on the type of service, the size and condition of the Premises, and the time required to complete the work. Rates may be hourly or fixed-fee, as notified to the Client at the time of booking.
7.2 All prices are quoted in pounds sterling and are exclusive or inclusive of applicable taxes as stated at the time of quotation.
7.3 The Company reserves the right to review and adjust its rates periodically. For ongoing or regular services, Clients will be notified of any price changes in advance.
7.4 Payment is due in accordance with the payment terms communicated at booking. This may include payment in advance, payment on the day of service, or invoicing with a specified due date for commercial Clients.
7.5 Accepted payment methods will be confirmed by the Company and may include bank transfer, card payment, or other commonly used methods. Cash payments may be accepted by prior arrangement only.
7.6 If payment is not received by the due date, the Company reserves the right to suspend further services and to charge interest or late payment fees where permitted by law.
8.1 The Client may cancel or reschedule a booking by giving the minimum notice period specified by the Company at the time of booking. As a general guideline, at least 24 hours' notice is usually required.
8.2 If adequate notice is not provided, the Company may charge a late cancellation fee, which may be up to 100 percent of the service charge, to cover the costs of the reserved time slot and Cleaner allocation.
8.3 If the Cleaner attends the Premises but is unable to gain access, or is prevented from carrying out the work for reasons beyond the Company's control, this will be treated as a late cancellation and the full fee may be charged.
8.4 The Company may cancel or reschedule a booking if the Cleaner is unavailable due to illness, transport issues, or other unforeseen circumstances. In such cases, the Company will use reasonable efforts to offer an alternative time or another Cleaner. If no suitable alternative can be arranged, any pre-paid amounts for that visit will be refunded.
9.1 The Company aims to provide services with reasonable care and skill. If the Client is dissatisfied with any aspect of the cleaning, they must inform the Company as soon as possible and within a reasonable period after the service, typically within 24 hours.
9.2 The Client may be asked to provide details and, where relevant, photographs of the issue. The Company will investigate and, where appropriate, offer a re-clean of the affected areas or another resolution.
9.3 Complaints received outside the stated period may not be eligible for a re-clean, as the condition of the Premises may have changed significantly since the service was provided.
10.1 The Company maintains appropriate liability insurance for its operations, subject to policy terms, conditions, and exclusions.
10.2 The Company will not be liable for:
Normal wear and tear or deterioration of surfaces and materials that could reasonably be expected from cleaning.
Pre-existing damage, defects, stains, or wear that cannot be removed by normal cleaning methods.
Loss or damage arising from the use of products or equipment supplied or requested by the Client.
Loss of cash, jewellery, or other valuables that have not been securely stored.
10.3 Any claim for alleged damage or loss must be reported to the Company as soon as reasonably possible, and in any event within 48 hours of the service, so that the matter can be investigated.
10.4 The Company's total liability in respect of any claim arising out of or in connection with the Services shall, to the maximum extent permitted by law, be limited to the value of the specific service visit during which the event giving rise to the claim occurred.
10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.
11.1 The Company complies with applicable environmental and waste regulations when providing cleaning services in Kentish Town and the wider area.
11.2 General household and commercial waste generated during cleaning will usually be placed in the Client's own waste and recycling containers on site. The Company does not normally remove large quantities of waste from the Premises.
11.3 If the Client requests removal of waste from the Premises, this must be agreed in advance. Additional charges may apply, and only certain types and quantities of waste may be transported, in line with relevant regulations.
11.4 The Company does not handle hazardous, clinical, or specialist waste unless specifically agreed and authorised. This includes, by way of example, medical waste, sharps, asbestos, chemical residues, and similar materials. The Client is responsible for arranging appropriate collection and disposal of such waste through authorised providers.
11.5 The Client must inform the Company in advance if there is any risk of hazardous substances being present at the Premises. The Company reserves the right to refuse or cease work if unsafe conditions or prohibited materials are discovered.
12.1 The Company and its Cleaners will follow reasonable health and safety practices while working at the Premises.
12.2 Cleaners will not undertake any task that they consider unsafe, such as climbing on unstable surfaces, using non-domestic ladders beyond a reasonable height, or handling substances that may be harmful.
12.3 The Client must not request that Cleaners perform activities outside the agreed scope of work or that breach health and safety guidelines.
13.1 The Company will take reasonable care to leave the Premises secure after the service, including closing windows and locking doors where keys have been provided.
13.2 The Client is responsible for checking the security of the Premises after each visit, especially where others such as tradespeople, tenants, or guests also have access.
14.1 The Company will not be liable for any failure to perform, or delay in performance of, any of its obligations under these Terms and Conditions that is caused by events beyond its reasonable control. Such events may include extreme weather, transport disruptions, strikes, pandemics, power failures, or other circumstances that make it impractical or unsafe to carry out the Services.
14.2 Where a force majeure event occurs, the Company will notify the Client as soon as reasonably possible and seek to reschedule the Services.
15.1 The Company collects and processes personal data such as names, addresses, and contact details for the purpose of managing bookings, providing Services, and handling payments and enquiries.
15.2 The Company will take reasonable steps to protect personal data and will not sell or share it with third parties except where required for service provision, payment processing, or compliance with legal obligations.
16.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to new bookings and to ongoing services after reasonable notice has been given to the Client.
16.2 If the Client continues to use the Services after changes to the Terms and Conditions have been notified, this will be taken as acceptance of the new terms.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of Services and supersede any prior discussions, correspondence, or understandings.
Find the most affordable cleaners Kentish Town services and make your home more pleasant space. Call today and get the best offers!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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