Terms and Conditions for Cleaners Kentishtown
These Terms and Conditions set out the basis on which Cleaners Kentishtown provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming an appointment, or allowing access to the premises for a scheduled service, the customer agrees to be bound by these terms. If any part of these terms is not understood, it should be reviewed carefully before a booking is completed.
In these terms, the words "we", "us" and "our" refer to the service provider operating as Cleaners Kentishtown, while "you" and "your" refer to the customer, client, or person making the booking. These terms apply to one-off cleaning, recurring cleaning, end-of-tenancy cleaning, deep cleaning, and other cleaning services agreed in writing or by confirmed booking. The service may be delivered by employees, contractors, or approved representatives acting on our behalf.
We aim to provide a professional and reliable service, but the exact scope of each clean depends on the condition of the property, the selected service package, access arrangements, and any specific instructions agreed before the appointment. Any cleaning service requested outside the agreed scope may be declined, re-quoted, or treated as an additional chargeable task. By proceeding with a booking, you confirm that you have the authority to accept these terms on behalf of the property owner or occupier where relevant.
The booking process begins when a customer requests a service and provides the necessary details, including the property type, approximate size, preferred date, service requirements, and any known access or safety issues. A booking is not confirmed until we accept the request and issue a confirmation, whether verbally, by message, or in writing. We may ask for further information before confirming a booking, and we reserve the right to refuse a booking if we believe the service cannot be delivered safely, lawfully, or within the expected timeframe.
Customers must ensure that all booking information is accurate and complete. This includes the correct address, contact details, entry instructions, parking restrictions, alarm information, and any relevant cleaning priorities. If the information provided is incorrect or incomplete, we may need to amend the schedule, adjust the price, or cancel the visit. For recurring arrangements, the initial booking terms will continue to apply unless a later written update is agreed. We may also request photographs or a brief description of the premises to help assess the required work.
All appointments are subject to availability. Arrival times are typically given as estimated windows rather than fixed minute-by-minute times, because travel conditions, previous jobs, and operational delays may affect the schedule. Reasonable efforts will be made to arrive within the agreed period, but time shall not be of the essence unless expressly stated in writing. If access is not available when our operative arrives, the visit may still be charged in full or in part, depending on the circumstances and the notice given.
The price for Cleaners Kentishtown services will be based on the information provided at the time of booking and may be quoted as a fixed fee, an hourly rate, or another agreed basis. Unless otherwise stated, prices are exclusive of any special materials, unusual labour, parking charges, congestion-related costs, or additional tasks requested on site. Any change to the agreed service may result in a revised price, and we will inform you where reasonably practicable before carrying out extra work.
Payment terms will be confirmed when the booking is made. In many cases, payment may be required in advance, on the day of service, or by invoice according to the agreed arrangement. We accept payment only by the methods specified at the time of booking. If an invoice is issued, it must be paid by the due date stated on the invoice. Late or failed payment may result in suspension of services, cancellation of recurring visits, or recovery action where necessary. Any bank charges, collection costs, or enforcement costs arising from non-payment may be added where permitted by law.
For recurring cleaning arrangements, payments may be taken on a weekly, fortnightly, monthly, or other agreed basis. If a direct debit, card payment, or standing arrangement is used, you must ensure that sufficient funds are available and that the payment method remains valid. We may update the payment process from time to time to reflect changes in our systems or legal obligations. Any promotional pricing or discounted rates are subject to the conditions stated at the time of offer and may be withdrawn or amended for future bookings.
Cancellation terms are intended to protect both parties from avoidable losses. If you need to cancel or reschedule a booking, you should give notice as early as possible. Unless a different notice period is confirmed in writing, cancellations made with less than 24 hours' notice may be charged in full or in part, particularly where staff time, travel, or materials have already been allocated. Repeated late cancellations may lead to refusal of future bookings or revised payment conditions.
If we need to cancel or reschedule due to illness, operational issues, unsafe conditions, severe weather, or events beyond our reasonable control, we will make reasonable efforts to offer an alternative appointment. We are not liable for losses caused by such changes unless required by law. Where a customer fails to provide access, refuses entry, or presents conditions that make the service unsafe or impracticable, we may treat the appointment as cancelled by the customer and charge accordingly.
For recurring cleaners in Kentishtown arrangements, either party may end the agreement by giving reasonable notice unless a different notice period has been agreed. If you wish to pause or terminate a regular service, notice should be provided in line with the booking terms. Any outstanding fees for completed work, late cancellations, or special purchases remain payable after termination. We may also end the agreement immediately where there is abuse, unsafe conduct, repeated non-payment, or a serious breach of these terms.
Our liability is limited to losses that are directly caused by our failure to exercise reasonable care and skill in providing the service. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other matter that cannot legally be limited. Subject to those legal limits, we are not responsible for indirect loss, loss of profit, loss of business, loss of opportunity, or any consequence arising from your own instructions, omissions, or failure to maintain a safe environment.
Customers must remove or secure items of value, fragile possessions, cash, jewellery, confidential documents, and other belongings that should not be handled during cleaning. While reasonable care is taken, we cannot accept responsibility for damage caused by items that are already loose, defective, poorly installed, unstable, or not suitable for normal cleaning processes. This includes items that are not fixed properly, surfaces that have existing wear, hidden defects, or materials that react unpredictably to cleaning products. If a customer requests treatment of delicate or specialist materials, this should be discussed before the work begins.
Any complaint about damage, missing items, or unsatisfactory work should be raised as soon as reasonably possible and, where practicable, within 24 hours of the service. We may ask for photographs, access to inspect the issue, or further information to investigate the matter properly. If we accept that a problem was caused by our service and we are legally responsible, our remedy may be limited to re-performing the affected work, arranging repair, or refunding the relevant part of the fee, at our discretion and in line with applicable law.
Waste removal and disposal are subject to UK waste regulations and environmental obligations. Unless specifically agreed, our cleaning services do not include the removal of bulky waste, hazardous waste, electrical items, clinical waste, or materials requiring a licensed waste carrier or special handling. You must not ask us to dispose of items that may breach environmental rules, safety requirements, or local authority regulations. Where waste removal is included as part of a service, it will only be carried out in accordance with the law and any applicable licensing or transfer requirements.
Any rubbish, packaging, empty containers, or other waste generated during the cleaning process will normally be placed in the bins or waste facilities provided by the customer, provided those facilities are available and suitable. If there is no lawful or reasonable disposal option on site, waste may be left for the customer to manage. You are responsible for ensuring that waste stored at the property is sorted and presented in a manner that complies with applicable regulations. We are not responsible for waste streams that require specialist collection, segregation, or documentation unless expressly agreed in writing.
If cleaning materials, chemical products, or contaminated items must be handled, we reserve the right to decline any task that may breach health and safety requirements or environmental law. The customer must inform us in advance about hazardous substances, sharps, bodily fluids, mould infestations, pest issues, asbestos, or any other material that may require specialist treatment. Failure to disclose such matters may result in immediate cancellation of the visit, additional charges, or refusal to provide further services. Where appropriate, we may request that the premises are made safe before work proceeds.
The customer is responsible for providing a safe working environment, including reasonable access to water, electricity, lighting, and entry to the premises. Any pets should be secured where necessary, and any alarms, gates, or security systems should be disclosed and managed so that the service can proceed without delay. If our team is exposed to unsafe conditions, harassment, illegal substances, or unsuitable working conditions, we may leave the premises and charge for time spent, travel, and any completed work up to that point.
We may use subcontractors or temporary staff to perform part or all of the service. Any such persons will be bound by standards consistent with these terms. We may also update service methods, equipment, or materials where reasonably necessary to improve efficiency, safety, or compliance. The customer acknowledges that cleaning outcomes can vary depending on the starting condition of the property, the age of the surfaces, and the suitability of the products used. A service does not guarantee restoration of heavily stained, damaged, or neglected surfaces unless this has been specifically agreed.
Nothing in these terms gives rights to any person who is not a party to the contract unless such rights arise under the Contracts (Rights of Third Parties) Act 1999 or another applicable law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. Any failure or delay in enforcing a right under these terms does not mean that right has been waived. A waiver will only be effective if stated in writing.
We may amend these Terms and Conditions from time to time to reflect changes in our operations, legal obligations, or business practices. The version in force at the time of booking will normally apply to that service unless a change is required by law or agreed otherwise. It is your responsibility to review the terms before making a new booking. Continued use of our services after an update will be taken as acceptance of the revised terms for future services.
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If a dispute arises, both parties should first attempt to resolve the matter in good faith before starting formal proceedings. These terms are intended to operate alongside all rights and remedies available under UK consumer law and any other mandatory statutory protection.
By confirming a booking with Cleaners Kentishtown, you acknowledge that you have read, understood, and agreed to these terms. If you are booking on behalf of another person, you confirm that you have the authority to do so and that the relevant person will be bound by these conditions. These terms form the full agreement between the parties in relation to the cleaning service unless a separate written contract states otherwise.